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Monitor & troubleshoot

Troubleshooting Vault

  • 20min
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  • Vault

Troubleshooting is a fundamental task for Vault operators, but catching an error with Vault can be a complex exercise. Vault connects to a number of other systems, which can make issue resolution difficult.

Vault issues can result in a cluster of emitted error messages, and getting to the root cause of the issue may take some time.

This resource details some general approaches for making sense of Vault errors by reproducing the error, parsing the logs, checking the error source, and reviewing external resources.

Vault logs

Vault has two types of logs - Vault server logs and audit logs. The audit logs record every request made to Vault as well as the response sent from Vault. The server logs are operational logs that give operators insight into what the server is doing internally and in the background as Vault runs.

Logging is useful when you are troubleshooting because it provides context for the issue. You can learn the Vault server configuration, as well as the actions Vault tried to take in the moments that precede the error, which provides an insight into fixing it.

Audit logs

Audit devices are the components in Vault that responsible for managing audit logs. Every request to Vault and response from Vault goes through the configured audit devices. This provides a simple way to integrate Vault with several audit logging destinations of different types.

The generated audit log has every authenticated interaction with Vault including errors. There is an audit log entry for each request and its response, a compressed JSON object that looks like this:

...snip...  "time": "2019-11-05T00:40:27.638711Z",  "type": "request",  "auth": {    "client_token": "hmac-sha256:6291b17ab99eb5bf3fd44a41d3a0bf0213976f26c72d12676b33408459a89885",    "accessor": "hmac-sha256:2630a7b8e996b0c451db4924f32cec8793d0eb69609f777d89a5c8188a742f52",    "display_name": "root",    "policies": [      "root"    ],    "token_policies": [      "root"    ],    "token_type": "service"  },  "request": {    "id": "9adb5544-637f-3d42-9459-3684f5d21996",    "operation": "update",    "client_token": "hmac-sha256:6291b17ab99eb5bf3fd44a41d3a0bf0213976f26c72d12676b33408459a89885",    "client_token_accessor": "hmac-sha256:2630a7b8e996b0c451db4924f32cec8793d0eb69609f777d89a5c8188a742f52",    "namespace": {      "id": "root"    },    "path": "sys/policies/acl/admin",    "data": {      "policy": "hmac-sha256:212744709e5a643a5ff4125160c26983f8dab537f60d166c2fac5b95547abc33"    },    "remote_address": "127.0.0.1"  }}{  "time": "2019-11-05T00:40:27.641524Z",  "type": "response",  "auth": {    "client_token": "hmac-sha256:6291b17ab99eb5bf3fd44a41d3a0bf0213976f26c72d12676b33408459a89885",    "accessor": "hmac-sha256:2630a7b8e996b0c451db4924f32cec8793d0eb69609f777d89a5c8188a742f52",    "display_name": "root",    "policies": [      "root"    ],    "token_policies": [      "root"    ],    "token_type": "service"  },  "request": {    "id": "9adb5544-637f-3d42-9459-3684f5d21996",    "operation": "update",    "client_token": "hmac-sha256:6291b17ab99eb5bf3fd44a41d3a0bf0213976f26c72d12676b33408459a89885",    "client_token_accessor": "hmac-sha256:2630a7b8e996b0c451db4924f32cec8793d0eb69609f777d89a5c8188a742f52",    "namespace": {      "id": "root"    },    "path": "sys/policies/acl/admin",    "data": {      "policy": "hmac-sha256:212744709e5a643a5ff4125160c26983f8dab537f60d166c2fac5b95547abc33"    },    "remote_address": "127.0.0.1"  },  "response": {}}...

Note

The log output is pretty printed with jq for readability. Notice that Vault obfuscates sensitive information such as the client token value with HMAC-SHA256 by default to emphasize safety over availability.

Enable an audit device

When a Vault server is first started, no audit devices exist. You must enable audit devices with a privileged user token with the following ACL policy capabilities:

# 'sudo' capability is required to manage audit devicespath "sys/audit/*"{  capabilities = ["create", "read", "update", "delete", "list", "sudo"]} # To list enabled audit devices, 'sudo' capability is requiredpath "sys/audit"{  capabilities = ["read", "sudo"]}

To enable an audit device, execute the vault audit enable command.

Example:

The following command enables the audit device, file at the file/ path. Vault write audit entries to the /vault/vault-audit.log file.

$ vault audit enable file file_path=/vault/vault-audit.logSuccess! Enabled the file audit device at: file/

As a best practice, enable a number of audit devices for your production servers; this way, you have some audit trace even if one of the audit devices becomes unavailable.

You can also use vault audit list -detailed to list enabled audit devices, and get the full path for audit device options.

$ vault audit list -detailedPath      Type    Description    Replication    Options----      ----    -----------    -----------    -------file/     file    n/a            replicated     file_path=/vault/vault-audit.log

Errors encountered when enabling audit devices

You can potentially meet with errors when enabling an audit device. These are the most common errors with associated root causes.

If you try to enable a filesystem based audit device, but do not specify a log file path, Vault emits the following error to the standard error output:

Error enabling audit device: Error making API request.URL: PUT http://127.0.0.1:8200/v1/sys/audit/fileCode: 400. Errors:* file_path is required

The following error is also logged to the Vault server log:

[ERROR] secrets.system.system_cadac0ac: enable audit mount failed: path=file/ error=\"file_path is required\""

If you enable a filesystem based audit device, but the vault process user can't access to the log file path, Vault emits the following error to the standard error output:

Error enabling audit device: Error making API request.URL: PUT http://127.0.0.1:8200/v1/sys/audit/fileCode: 400. Errors:* sanity check failed; unable to open "/var/log/vault_audit.log" for writing: open /var/log/vault_audit.log: permission denied

The following error is also logged to the Vault server log:

[ERROR] secrets.system.system_dfa50a38: enable audit mount failed: path=file/ error="sanity check failed; unable to open "/var/log/vault_audit.log" for writing: open /var/log/vault_audit.log: permission denied"

If an error occurred with your request or response, Vault includes the error message in the error field's value.

...    "response": {    "data": {      "error": "hmac-sha256:eec8e9b7b8d9e4720693c077225f01aeae8ef50bb2e196522041400cc76b8e3c"    }  },  "error": "1 error occurred:\n\t* permission denied\n\n"...

You can find a list of all non-empty and non-null error fields from the log with jq:

$ jq 'select(.error != null) | select(.error != "") | [.time,.error] | @sh' $AUDIT_LOG_FILE

Be sure to replace $AUDIT_LOG_FILE in the example with the filename of the Vault audit device log you're analyzing.

If this command returns nothing, then there are no errors in the log.

Note

When you run Vault in production, you are highly encouraged to enable audit devices. However, keep in mind that should Vault be unable to write to the audit log location for any reason, Vault won't be able to proceed. Also, don't forget that audit logging introduces performance overhead, since Vault must log every request and response.

Audit device log exclusions

When troubleshooting with audit device logs, you should be aware that Vault Enterprise version 1.18.0 are capable of excluding data from audit device output. The audit device exclude parameter allows for configuring specific fields which do not appear in audit device output.

If you're troubleshooting Vault Enterprise 1.18.0 or beyond, be sure to check the audit device details to learn if there are exclusions configured for the device. This will help you make sense of any inconsistencies which might exist in the audit device logs you are working with.

These examples show CLI and API versions of the detailed audit list output command with a configured sample exclude as a reference.

$ vault audit list --detailed

Example output:

Path             Type    Description    Replication    Options----             ----    -----------    -----------    -------exclude_example/    file    n/a            replicated     file_path=/var/log/vault-audit.log exclude=[  {    "fields": [ "/response/data" ]  }]

Note that this audit device at the path exclude_example has configuration in Options to exclude the /response/data field from output as revealed by the --detailed flag.

Be sure to check the detailed audit list and also consult exclusion syntax for audit results to understand how the audit device is excluding fields in your case.

Vault server logs

When the Vault server is starting up, it logs the configuration information such as listener ports, logging level, storage type, and Vault version that you are running.

==> Vault server configuration:                     Cgo: disabled              Listener 1: tcp (addr: "0.0.0.0:8200", cluster address: "0.0.0.0:8201", max_request_duration: "1m30s", max_request_size: "33554432", tls: "disabled")               Log Level: debug                   Mlock: supported: false, enabled: false                 Storage: file                 Version: Vault v1.2.3+ent==> Vault server started! Log data will stream in below:2019-11-04T17:48:44.226-0800 [WARN]  no `api_addr` value specified in config or in VAULT_API_ADDR; falling back to detection if possible, but this value should be manually set2019-11-04T17:48:44.230-0800 [DEBUG] storage.cache: creating LRU cache: size=02019-11-04T17:48:44.231-0800 [DEBUG] cluster listener addresses synthesized: cluster_addresses=[0.0.0.0:8201]2019-11-04T17:48:58.965-0800 [DEBUG] core: unseal key supplied2019-11-04T17:48:58.967-0800 [DEBUG] core: starting cluster listeners2019-11-04T17:48:58.967-0800 [INFO]  core.cluster-listener: starting listener: listener_address=0.0.0.0:82012019-11-04T17:48:58.967-0800 [INFO]  core.cluster-listener: serving cluster requests: cluster_listen_address=[::]:82012019-11-04T17:48:58.968-0800 [INFO]  core: post-unseal setup starting...

Once Vault starts, the rest of the log entries include the time, the log level (for example, INFO), the log source, and the log message. Even if you can't fix the error, these logs will be invaluable in troubleshooting.

You can find errors in the log level as ERR in the logs, but you might find further context in WARN as well as in the other preceding and surrounding log entries.

Server log level

To specify the Vault server's log level, you can do one of the following:

  • Use the -log-level CLI command flag
  • Set in the VAULT_LOG_LEVEL environment variable
  • Specify with log_level parameter in the server configuration file

Supported values (in order of detail) are trace, debug, info, warn, and err. The default log level is info.

  1. Using the CLI command

    When starting the Vault server via CLI, pass the -log-level flag to specify the log level.

    $ vault server -config=/etc/vault/config-file.hcl -log-level=debug

  2. VAULT_LOG_LEVEL environment variable

    Set the log level in an environment variable.

    $ export VAULT_LOG_LEVEL=debug

  3. Server configuration file

    Specify the log_level parameter in the server configuration file.

    storage "consul" {  address = "127.0.0.1:8500"  path    = "vault"} listener "tcp" {  address     = "127.0.0.1:8200"  tls_cert_file = "/path/to/fullchain.pem"  tls_key_file  = "/path/to/privkey.pem"} telemetry {  statsite_address = "127.0.0.1:8125"  disable_hostname = true} log_level = "Debug"

    Note

    The log level specified in the server configuration file can be overridden by the CLI or the VAULT_LOG_LEVEL environment variable.

Changing the log level

After you change the log level, you must send a SIGHUP to the vault process, or restart the Vault server to affect the change. When you have an HA cluster, apply the change on the standby nodes first, and then lastly on the active node. By doing this, you ensure that if the active node fails and one of the standby nodes becomes the new active node, it has the desired log level.

HA Cluster

Finding server logs on Linux systems

On systemd based Linux distributions, the journald daemon will capture Vault log output automatically to the system journal. Assuming you named your Vault service vault, use a command like this to retrieve just the Vault-specific log entries from the journal:

$ journalctl -b --no-pager -u vault...Oct 15 17:01:47 ip-10-42-0-27 vault[7954]: 2018-10-15T17:01:47.950Z [DEBUG] replication.index.local: saved checkpoint: num_dirty=0Oct 15 17:01:52 ip-10-42-0-27 vault[7954]: 2018-10-15T17:01:52.907Z [DEBUG] rollback: attempting rollback: path=auth/token/Oct 15 17:01:52 ip-10-42-0-27 vault[7954]: 2018-10-15T17:01:52.907Z [DEBUG] rollback: attempting rollback: path=secret/Oct 15 17:01:52 ip-10-42-0-27 vault[7954]: 2018-10-15T17:01:52.907Z [DEBUG] rollback: attempting rollback: path=sys/Oct 15 17:01:52 ip-10-42-0-27 vault[7954]: 2018-10-15T17:01:52.907Z [DEBUG] rollback: attempting rollback: path=identity/Oct 15 17:01:52 ip-10-42-0-27 vault[7954]: 2018-10-15T17:01:52.907Z [DEBUG] rollback: attempting rollback: path=cubbyhole/Oct 15 17:01:52 ip-10-42-0-27 vault[7954]: 2018-10-15T17:01:52.947Z [DEBUG] replication.index.perf: saved checkpoint: num_dirty=0Oct 15 17:01:52 ip-10-42-0-27 vault[7954]: 2018-10-15T17:01:52.950Z [DEBUG] replication.index.local: saved checkpoint: num_dirty=0

If your Vault systemd service is not named vault or you're unsure of the service name, then you can use a more generic command:

$ journalctl -b | awk '$5 ~ "vault"'

The output should go back to the system boot time and will sometimes also include restarts of Vault. If the output from the above includes log lines prefixed with vault[NNNN]: , then you've found the server logs.

To package these logs for sharing, you can execute a command such as:

$ journalctl -b --no-pager -u vault | gzip -9 > /tmp/"$(hostname)-$(date +%Y-%m-%dT%H-%M-%SZ)-vault.log.gz"

This will generate a compressed log file in the /tmp directory:

/tmp/ip-10-42-0-27-2018-10-15T17:06:49Z-vault.log.gz

Not finding the server logs?

If you don't find these vault[NNNN]lines in your output, Vault is sending the log output elsewhere. To find it, check the Vault systemd unit, which is typically located at /lib/systemd/system/vault.service or /etc/systemd/system/vault.service.

If you notice something similar to the following:

...[Service]...ExecStart=/bin/sh -c '/home/vagrant/bin/vault server -config=/home/vagrant/vault_nano/config/vault -log-level="trace" > /var/log/vault.log'...

Then Vault is storing its operational logging in the static file located at /var/log/vault.log.

If Vault is not operating on Linux or is not operating on a systemd based Linux, another option is writing to the system log via a facility like logger. In this case, Vault server logs can also be part of the main system logs in these locations:

Docker

Use the docker logs command to get logs from Vault Docker containers:

$ docker logs vault0

Where vault0 is the container name.

To grab all Vault logs from a container and compress them, use a command line like:

$ docker logs vault0 2>&1 | gzip -9 - > vault0.log.gz

Kubernetes

Use the kubectl logs command to get logs from Vault Kubernetes pods:

$ kubectl logs vault-55bcb779b4-8mfn6

Where vault-55bcb779b4-8mfn6 is the pod name.

Troubleshoot storage

Vault offers a number of configurable storage options (for example, Integrated Storage, Consul, MySQL, etc.) and a common root cause of Vault failure can be the storage system.

When Vault encounters an outage, you may need to troubleshoot the storage as well.

Tip

Refer to the Consul Troubleshooting tutorial for information about troubleshooting Consul storage.

Troubleshoot common HTTP API and client errors

Users of the Vault HTTP API or CLI can meet with some errors or warnings, which are straightforward to diagnose and resolve. Here are the most commonly encountered client errors.

Missing client token

Here is an example of this error when attempting to list enabled secrets engines using the HTTP API using the /sys/mounts endpoint, which requires authentication.

$ curl --silent \       http://127.0.0.1:8200/v1/sys/mounts{"errors":["missing client token"]}

This error can occur either when using the HTTP API and not passing in a valid "X-Vault-Token" header value. The error also occurs when using the CLI without a cached token that the token helper can read. This cached token is typically in a .vault-token file in the user home directory, and written there by the token helper after a successful authentication with Vault.

The simplest way to resolve the first example is to include a valid "X-Vault-Token" header value in the request. This example does that and also adds the --silent option and pipes the output to jq for a clean and compact listing.

$ curl --header "X-Vault-Token: s.u7NhaeD2zXdWRr7FcaVgsB9v" \       --silent \       http://127.0.0.1:8200/v1/sys/mounts \       | jq -r '.data[].type'cubbyholeidentitykvkvsystem

The command now returns the expected results.

With the CLI, the error will appear as in this example.

$ vault secrets list -format=json | jq -r '.[].type'Error listing secrets engines: Error making API request. URL: GET http://127.0.0.1:8200/v1/sys/mountsCode: 400. Errors: * missing client token

To resolve this issue for the CLI, you need to authenticate against Vault and cache a new token with the token helper.

Here is a simple example using the username and password auth method to get a new Vault token and cache it locally. Use the authentication method you are familiar with to authenticate, instead.

$ vault login -method=userpass username=learnerPassword (will be hidden):Success! You are now authenticated. The token information displayed belowis already stored in the token helper. You do NOT need to run "vault login"again. Future Vault requests will automatically use this token. Key                    Value---                    -----token                  s.XO15l3BxmrNfUqoZfPdPCPgmtoken_accessor         twNPN9rjwk9CPCXmsCrZRJUJtoken_duration         768htoken_renewable        truetoken_policies         ["default"]identity_policies      []policies               ["default"]token_meta_username    learner

Now, try the command line to list secrets engines again.

$ vault secrets list -format=json | jq -r '.[].type'cubbyholeidentitykvkvsystem

The command succeeds because there is now a cached token value again, which you can check like this.

Note

This command will print your current Vault token to the screen.

$ cat ~/.vault-tokens.XO15l3BxmrNfUqoZfPdPCPgm%

Server gave HTTP response to HTTPS client

Here is an example of the error when attempting to enable a KV version 2 secrets engine in a new Vault dev mode server.

$ vault secrets enable -version=2 kvError enabling: Post "https://127.0.0.1:8200/v1/sys/mounts/kv": http: server gave HTTP response to HTTPS client

You can commonly meet with this issue in non-production environments. This issue occurs because the Vault server is operating without TLS enabled. The Vault CLI always uses a TLS enabled connection to the server (note the "https" protocol in the Post from the error message), so there is a protocol mismatch.

Note

TLS is not enabled by default for a dev mode server. You can configure a server to explicitly not enable TLS with the tls_disable configuration option value to "true". Keep this in mind when diagnosing protocol mismatch issues.

To resolve this issue, export a VAULT_ADDR environment variable that explicitly sets the HTTP protocol instead of HTTPS, like this.

$ export VAULT_ADDR=http://127.0.0.1:8200

Try the command again:

$ vault secrets enable -version=2 kvSuccess! Enabled the kv secrets engine at: kv/

Troubleshooting approach

Reproduce the bug

Review the Vault configuration and environment as shown in the Vault server logs. If possible, try to reproduce the error in a clean environment and a new vault storage state. Try reproducing the bug as cleanly as possible; some errors in Vault can be temporary.

Source of the error

Decide if the error is coming from the Vault UI or the API, or if it's from Vault or a third-party service. If the issue is in the UI, check the network inspector to understand the API call and response. This should help you learn it if is an API or a UI error. For example, if Vault uses AWS storage, is is the error coming from the AWS API?

If it's from Vault, check if the parameters in your request appear in the error at all, then check documentation for those parameters. Remember that the audit logs can offer the insight into every request came into Vault.

During the troubleshooting, you may need the raw audit data with no hashing. To collect the raw data, you can enable an audit device with log_raw=true parameter.

$ vault audit enable -path=file_raw file \        file_path=/vault/audit-law.log \        log_raw=true

Reproduce the error to generate the audit log with raw data.

After collecting the information you need, be sure to turn off raw auditing:

$ vault audit disable file_raw

Vault policies

When you receive the 403 permission denied error, it is necessary to review the policies. The permission denied errors can often be the result of a policy path mis-match.

You can use the vault token capabilities command to check allowed operations against a path.

Example:

Create a token with the policy you want to test.

$ vault token create -policy=webapp Key                  Value---                  -----token                s.IcTMGNOug5Cx3wBqpGvI5X4etoken_accessor       s2FhMCQssibpiGeBzVWhxJmntoken_duration       768htoken_renewable      truetoken_policies       ["default" "webapp"]identity_policies    []policies             ["default" "webapp"]

Using the token with policy attached, check the capabilities against the path of question.

$ vault token capabilities s.IcTMGNOug5Cx3wBqpGvI5X4e transit/decrypt/phone-numberdeny

This example shows that the client token has no permission (deny) against the transit/decrypt/phone-number path which explains why Vault returned the permission denied error when the application tried to invoke the endpoint.

Note

Some API endpoints are root protected, and the sudo capability must be present in the relevant policy. Refer to the Vault Policies tutorial.

Search the Vault GitHub and Google Group

Often, the issue you encountered may be a known issue and perhaps, it got fixed or a workaround exists. Search the Vault GitHub repository and Google Group for your issue to learn more.

Also, you should search the Vault Changelog for your issue. You might find that it got fixed in a later version.

If you are comfortable reading the source code, you can search for a particular error string in the Vault repository.

GitHub repository

Narrowing down to the particular Vault version branch to match the version that you are running may speed up your search.

Troubleshooting tools

The following are HashiCorp supported tools that you can use to enhance your troubleshooting workflows.

Vault debug tool

Note

The Vault debug command is present in version 1.3.0 or later. Download Vault version 1.3.0 or later to use this tool.

You can execute the vault debug command on a Vault server node for a specific period of time, recording information about the node, its cluster and its host environment. The information collected, packaged, and written to the user specified path.

To create a debug package using default duration (2 minutes) and interval (30 seconds) in the current directory capturing all applicable targets, execute the command with no parameter.

$ vault debug

The output name scheme is vault-debug-<time-stamp> which gets written to the current directory. To specify the output location and the filename different from the default, use the -output flag.

To create a debug package with 1 minute interval for 10 minutes, execute the following command:

$ vault debug -interval=1m -duration=10m

The generated debug package contents may look similar to the following.

First, extract the file.

$ tar xvfz vault-debug-2019-11-06T01-26-54Z.tar.gz

List the extracted files and folders.

$ tree.├── vault-debug-2019-11-06T01-26-54Z│   ├── 2019-11-06T01-26-54Z│   │   ├── goroutine.prof│   │   ├── heap.prof│   │   ├── profile.prof│   │   └── trace.out│   ├── 2019-11-06T01-26-59Z│   │   ├── goroutine.prof│   │   ├── heap.prof│   │   ├── profile.prof│   │   └── trace.out...│   ├── config.json│   ├── host_info.json│   ├── index.json│   ├── metrics.json│   ├── replication_status.json│   └── server_status.json

Note

Certain endpoints that this command uses require ACL permissions to access. If not permitted, the information from these endpoints will not be part of the output. The command uses the Vault address and token as specified via the login command, environment variables, or CLI flags.

Vault metrics

The debug package lists Vault metrics data (metric.json).

...{  "Labels": {},  "Name": "vault.runtime.alloc_bytes",  "Value": 7805160},{  "Labels": {},  "Name": "vault.runtime.free_count",  "Value": 386623},{  "Labels": {},  "Name": "vault.runtime.heap_objects",  "Value": 46342},...

To learn more about these metrics, refer to the Vault Telemetry documentation for the unit of measurement and definition.

Help and reference

Collection Overview

Monitor & troubleshoot

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Diagnose server issues

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